Each year we ask our overseas staff for feedback on various aspects of the job to enable us to review our policies and procedures for improvement the following season.
Please complete this questionnaire honestly using constructive comments where applicable.
| Name (required): |
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| Payslip ID number (required): |
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| Campsite (required): |
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Pre-Season |
| Rate your experience of the recruitment process |
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| How would you rate the communication from the Recruitment & Staff Welfare Department from first contact with Canvas through to your start date? |
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| My interview gave me a realistic picture of the season ahead |
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Training |
| Location of training |
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| How would you rate your training experience overall |
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| Please comment on what information and procedures you feel could be enhanced throughout the recruitment process |
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| Please comment on what changes you feel could be made to enhance training overall |
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Area Manager |
| Area Manager Name |
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| How would you rate the overall performance of your Area Manager? |
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| My Area Manager had the ability to lead and manage effectively |
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| My Area Manager provided regular feedback about the site and Customer Questionnaire Scores |
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| My Area Manager provided the site I worked on with regular float top ups and phone credit when needed |
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| Please comment on your area manager's overall management skills, communication, approachability and how, if at all, you feel they could have helped or developed you further |
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Senior Courier/Site Supervisor/Site Manager (if applicable) |
| Supervisors Name |
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| How would you rate the overall performance of the senior staff on-site? |
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| My senior staff on-site had the ability to lead and manage effectively |
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| Do you think your site would have run more effectively with or without a senior member of staff?
Please add comments
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| Please comment on your senior courier/site supervisors or site managers overall management skills, communication, approachability and how if at all you feel they could have helped or developed you further
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Handbooks |
| How would you rate the Courier Manual? |
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| How would you rate the Team Leader Handbook? |
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| Please provide constructive comments and ideas of how we can improve the handbooks for next season |
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Linen |
| What kind of training did you receive in Linen Procedures? |
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| The Linen Procedure was easy to follow |
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| How would you rate the storage area provided for your linen? |
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| How would you rate the delivery service from Brad? |
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| Please tick any of the following that you have had recurring problems with during the summer: |
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| Please provide constructive comments and ideas of how we can improve the linen service for next season, including ideas on paperwork, storage, communications etc |
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Uniform |
| First impression of uniform provided |
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| Durability through season |
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| Quality of fit |
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| Suitability for all weathers |
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| Overall rating of uniform provided this season |
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| Please provide constructive comments and ideas of how we can improve the uniform for next season, including items that you would add or take out of the set |
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Communication |
| How would you rate the communication with the following? |
| Recruitment & Staff Welfare Department |
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| Sales Department |
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| Emergency Phone |
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| Please provide constructive comments and ideas about how you feel the communication could be enhanced for next season |
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| How would you rate the Orange Newsletter? |
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| Do you have any suggestions as to how we could improve the newsletter for next season? |
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And Finally... |
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In no more than 30 words please sum up your experience with Canvas Holidays. Please note that we may use these comments as promotional material and these may be published on the recruitment website. |
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| What should we do to retain our best staff members? |
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